How do you intend to use the skills and knowledge gained from the Essay

How do you intend to use the skills and knowledge gained from the Public Sector Leadership and Management Institute in your current position - Essay Example The public will thus get the avenue of expressing their concern and ventilating their grievances. Consequently, the local government will improve the quality of service in their jurisdiction. In addition, the implementation of a customer relationship management will ensure that there is attraction, retention, and getting back former customers to the organization. From the knowledge leant, one is able to implement a system which is customer friendly and that reduces resistance to change. Strong resistance forces that require basic knowledge on change management commonly meet the alteration of the status quo (Christensen & Per 25). There is thus need to ensure that the implementation is gradual and that majority if not all of the clients are involved in the process as learnt in change management. From the knowledge acquired, it will be easy to adopt simple procedures that reduce costs and increase response and satisfaction of customers. Moreover, the skills acquired through the training will assist in ensuring that the policies of the local government are strategic and future oriented. The feasibility skills and evaluation possibility will be applied in monitoring progress and detecting deviations so that corrective actions are pursued (Christensen & Per 25). In conclusion, the skills and knowledge obtained is instrumental in the general understanding of management process as well as the need to improve institutional performance. the knowledge and skills has to be applied after carefully evaluating the impact and earning the confidence of stakeholders. The process should be flexible to look at the diverse nature of interests of